Delivery times in the peninsula and the Balearic Islands range between 24 and 72 hours. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible.
The client will have 72 hours to verify the integrity of all the components of the order and to verify that everything is included in the products included. After these 72 hours, the shipment will be considered accepted and claims for damages or failures with the shipment will not be accepted.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the client must verify the products upon receipt of the same and expose all the objections that may exist.
In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company.
Shipments are also made to Germany 4-5 days, Austria 4-5 days, Belgium 4-5 days, Croatia 5-7 days, Slovakia 5-7 days, Slovenia 5-7 days, France 4-5 days, Italy 4- 5 days, Luxembourg 4-5 days, the Netherlands 4-5 days and Portugal - 4-5 days
You have 14 days to return a product from the moment you receive it at your home. To do this, contact us by phone 91 055 80 15 between Monday and Saturday from 10:00 a.m. to 10:00 p.m. and Sun from 11:00 a.m. to 9:00 p.m. We will tell you how to proceed to make the return. You can also do it in our physical store. North Square 2. Plaza del Comercio 11-12. A010 1st Floor. AD 14. 28703 San Sebastián de los Reyes, Madrid. You can also contact via email firstname.lastname@example.org
Once we receive the product(s), we will refund the money according to the payment method you used:
If you paid by card, we will credit your account within 48 to 72 hours.
If you paid by Paypal, the payment will be made in your Paypal account.
You will only be responsible for the decrease in value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or operation.